I am writing to commend one of your service technicians for the excellent service he provided in restoring my internet service. He was pleasant, professional, and very knowledgeable. I am SO appreciative of the immediate and competent response from your office.
Under your State Supervisors direction, the Precision Team recorded all cross connects within the system and during the throw last night, discovered that the DNP had left three cross connects out of their provisioning. If your State Supervisor would not have instructed his team to take the initial step and to double check them before the throw, we would have experienced outages on three circuits. Upon recognition of this issue, the team provisioned the cross connects themselves and averted custo…
It appears our vendor, Precision Utilities Group, has stepped up to the plate, once again, and worked with support to make this thing happen. This is why the Precision Team is an integral part of our team.
I want to thank the Precision Team for going above and beyond the call of duty to make this happen. Without the outstanding knowledge of your team members, we could have had serious issues. Thank you for the excellence your team provides.